Information We Collect
We collect information that you provide to us directly, including:
- Contact information (name, email, phone number)
- Computer information (for diagnostic purposes)
- Payment information (processed securely through third parties)
How We Use Your Information
We use your information to:
- Provide technical support services you request
- Communicate with you about your support requests
- Improve our services
- Comply with legal obligations
Data Protection
We implement industry-standard security measures to protect your data:
- 256-bit encryption for all remote support sessions
- Secure data storage with access controls
- Regular security audits and updates
- Employee confidentiality agreements
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with:
- Service providers who assist our operations (under strict confidentiality)
- Legal authorities when required by law
We never share your information with third parties for marketing purposes.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of certain data collection
To exercise these rights, please contact us at support@safenetworksupport.com
Remote Support Privacy
During remote support sessions:
- We only access files and systems necessary to resolve your issue
- You can observe all actions on your screen in real-time
- You can end the session at any time
- We do not access personal files without permission
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@safenetworksupport.com
- Phone: 1-260-300-8189
- Address: 123 Business Park Drive, Suite 100, Boston, MA 02101
Last Updated: May 11, 2026